Shipping & Delivery Policy

Effective Date: 19 February 2026
Website: https://eatabita.in/

This Shipping & Delivery Policy explains how orders are delivered when you place an order through Eatabita.

1. Delivery Areas

Eatabita delivers food to selected serviceable locations.
Delivery availability depends on:

  • Restaurant location

  • Delivery partner availability

  • Distance from restaurant

If your area is not serviceable, you may not be able to place an order.

2. Delivery Time

  • Estimated delivery time is shown at checkout.

  • Typical delivery time: 30–60 minutes.

  • Delivery may take longer during:

    • Peak hours

    • Bad weather

    • Traffic conditions

    • Restaurant delays

Delivery times are estimates and not guaranteed.

3. Delivery Charges

  • Delivery charges are displayed during checkout.

  • Charges may vary based on distance, location, and order value.

  • Free delivery offers may be available during promotions.

4. Order Tracking

Customers may receive:

  • Order confirmation message

  • Preparation updates

  • Delivery status updates

Tracking availability depends on service features.

5. Failed Delivery

Delivery may be considered failed if:

  • Customer does not answer calls

  • Incorrect address provided

  • Customer unavailable at delivery location

In such cases:

  • Order will not be re-delivered

  • No refund may be issued

6. Contactless Delivery

If contactless delivery is selected:

  • Order will be left at the door or reception

  • Customer must ensure someone collects it promptly

  • Eatabita is not responsible after delivery completion

7. Damaged or Missing Items

If your order is:

  • Damaged

  • Incorrect

  • Missing items

You must contact support within 30 minutes of delivery with order details and photos (if required).
We will review and provide resolution as per policy.

8. Delays Beyond Control

Delivery delays may occur due to:

  • Weather

  • Traffic

  • Technical issues

  • Restaurant preparation delays

Eatabita is not liable for delays caused by factors beyond control, but we will try to ensure timely delivery.

9. Pickup Orders

If you choose self-pickup:

  • You must collect the order from the restaurant

  • Eatabita is not responsible once the order is handed over

10. Contact Us

For delivery or shipping support:

Email: support@eatabita.in
Website: https://eatabita.in/